![\"refunds\"](\"http:\/\/pusabase.com\/blog\/wp-content\/uploads\/2015\/03\/iherb-refunds.jpg\")
<\/a><\/p>\nSometimes things just go wrong.\u00a0 I have always gotten great customer service from iHerb.com<\/a>. This time it was a different case. They’ve almost lost a regular customer.<\/p>\n Just a fair warning: If you order from Iherb’s clearance sale<\/a>(which I think is a great place to find bargain products), those products doesn’t have a money-back guarantee.<\/p>\n We ordered some E.L.F cosmetics from the clearance sale, and there weren’t any bad reviews, when we made our order. When the ELF cosmetics arrived. They were all dried up!<\/p>\n I contacted the iHerb customer service via chat, and the customer service person said, that I need to take photos, and then I’ll get a refund. So, I emailed the pictures, and then to my surprise they’ve said this time, that the items were non-refundable!<\/p>\n On the email they’ve also wished: “We hope you have a wonderful day”. This got me a bit furious. After email exchanging, everything turned out fine.<\/p>\n “We appreciate your response. I have brought the issue to the attention of my supervisor once again and here is what we can do, since you are a great iHerb customer we will be making an exception this time and will refund items”<\/p><\/blockquote>\n Luckily this wasn’t my first iHerb purchase, I doubt I would ordered again after an experience like this. I doubt I would have received any refunds either.<\/p>\n What comes to the dried up cosmetics, I asked them to check the products, and remove them from their selection. I think an other kind of reply would have been nice:<\/p>\n “as for the products being removed from our site, please note that items will remain available as long as we continue to have customer demands and we do not receive a multiple of issues with the product.”<\/p><\/blockquote>\n Basically this means, that you can send any kinds of faulted products, if you won’t receive much complains? I would not sell any faulted products, or if I’d receive a similar kind of feedback, I would check what the problems is. Now they won’t even check out the situation at their warehouse.<\/p>\n Now the products have many bad reviews, but the items are still there.<\/p>\n Conclusion: If you order from the iHerb’s clearance sale<\/a>, you might not get any refunds, if things go wrong!<\/p>\n I still think that iHerb<\/a> is a best place for natural products, but this got me little more cautious.<\/p>\n I wanted to share my story, as sometimes people say that my blog posts are too “selling”. I agree, I should make more posts about bad products, and products I hated. Maybe it’s just nicer to be on the more positive side.<\/p>\n Still looking for the iHerb coupons? If you are a new iherb customer, you can get up to 10 dollars off with iHerb discount coupon code YUY952<\/a>.<\/p>\n There are no vouchers for old customers, but you can see all the latest iherb deals and discounts from this page<\/a>.<\/p>\nIherb Coupon Code \u2013 March 2015:<\/h2>\n